Once your order is placed, you will receive a confirmation email from us with an order number, which can be used for all tracking and customer care.
We ship across India to all pincodes serviceable by courier. We typically ship your order within 24-48 hours, on all days except Sunday and National Holidays. You will receive tracking information through an SMS or email shortly after your order is picked up, and it can be used to track your shipment through the ‘Order Tracking’ link on our website.
Delivery time for most pincodes is within 3 to 4 business days of shipping (1-2 days if you are close to NCR. Business days exclude Sundays and other holidays.). For remote areas, delivery time may vary, and we request for your patience. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which we assure you of timely and honest communication, and request for your cooperation.
Also, Arani Ecosteps reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.